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FAQS

How can I place an order?

You can place an order on our website or call us at +923000225587 to place an order over the phone.

Our working hours are as follows:
Customer Support:

  • Mon – Sat: 9 AM to 10 PM

Sunday: 1 PM to 10 PM

How long will it take for my order to be delivered?

Orders placed before 10 AM (Monday-Friday) are dispatched within 1-2 working days. However, for some items, delivery may take 3-5 working days due to stock availability.

How will my parcel be delivered?

We deliver through trusted courier services such as TCS, Leopards, and Trax. Deliveries are made between 9:00 AM and 9:00 PM.

Can I have my items delivered to an address other than my home address?

Yes, you can. Please ensure you choose the option for a different delivery address while placing the order.

What are the available payment methods?

We accept payments through the following methods:

  • Cash on Delivery (COD)
  • Bank Transfer (Advance Payment)
Will I be charged sales tax on my order?

Yes, sales tax will be applied in compliance with local regulations.

What if I miss the delivery attempt by the courier?

The courier will attempt delivery and notify you via text message. If the parcel remains undelivered, it will be returned to us within 24 hours. For re-delivery, please contact us at +923000225587.

I need the items urgently for a special occasion. Can you expedite my order?

Currently, we cannot expedite delivery as the minimum delivery time is 3-5 working days. Please call us at +923000225587 for delivery-related instructions before placing your order.

No, unfortunately we do not offer this currently.

Yes, sales tax will be applied in compliance with local regulations.

Will I be charged sales tax on my order?

Yes, sales tax will be applied in compliance with local regulations.

Can I track my order?

Yes, you can track your order. We will email you the tracking link or you can call us at +923000225587 to get your tracking ID.

Can I make changes to my order?

You can make changes to your order before completing checkout. If you have already placed the order, call us or WhatsApp at +923000225587, and we will assist you. Please note, changes cannot be made if the order has already been dispatched.

Can I cancel my order?

Yes, you can cancel your order by call us or WhatsApp at +923000225587, before 1 PM. Orders already dispatched cannot be cancelled.

What other products do you offer?

We specialize in premium-quality clothing, including casual wear, formal wear, and seasonal collections.

What are the alternative contact channels?

You can reach us through:

  • Phone: +923000225587
  • Live Chat: Available on our website
  • Email: customersupport@noorjahan.com
What is your refund policy?

We offer refunds within 7 days of purchase after deducting a 10% handling fee. For more details, visit our Returns Policy page.

Do you store my payment information?

We do not store your payment information. All transactions are processed securely, ensuring your safety

What is your exchange policy?

Items can be exchanged within 15 days of purchase. Products must be unused, with tags intact, and accompanied by the original receipt.

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