Noor Jahan is dedicated to the protection of your privacy. The privacy policy explains the respect with which we treat your private information, what personal information we have, how we use it, who has access to it, and your rights to it. Noor Jahan does not control any personal information that you provide to third parties through our website. You agree to our privacy policy and terms of use upon using noorjahan.pk.

Use of Information

Noorjahan.pk collects your personal data whenever you sign up for an account or order from us. When you sign up, you allow us to collect your personal data. To process orders, we collect details like your name, e-mail, phone number, address for delivery, and bill address. We maintain payment information as confidential for processing orders only. We may also collect information for authentication or identity verification purposes, which may include your contact number. This information may also be shared with our courier services to ensure efficient delivery.
Noor Jahan uses SSL (Secure Sockets Layer) encryption to secure your sensitive information. Non-personal data obtained through cookies helps you navigate better. Temporary and permanent cookies can be saved on your device. Permanent cookies remain on your device for no more than 24 months. You can delete cookies from your device anytime using your browser’s settings.

Information Collection

Noor Jahan uses your personal data for the following purposes:

• To create a personal account on noorjahan.pk (e.g., name, email, phone number, date of birth).
• To process your orders (e.g., name, address, phone number, payment details).
• To send you order status updates (e.g., phone number, email).
• To provide marketing offers, newsletters, and catalogs (e.g., email, phone number).
• To address your queries and inform you about services (e.g., email address).
• To notify winners of promotions (e.g., email, name, home address, phone number).
• To manage your account and conduct credit checks (e.g., name, address, date of birth).
• To disclose information to fraud prevention agencies.
• To analyze personal data for relevant marketing offers and information (e.g., name, purchase history).
• To verify your legal age for online shopping (e.g., date of birth).

We retain your data only as long as necessary to fulfill these purposes or as required by law. Upon expiration of these requirements, your personal data will be securely deleted. Non-personal data may be used in compliance with applicable laws and combined with personal data when allowed.

Noor Jahan does not sell your information to third-party marketing companies.

Marketing Updates

We communicate with subscribed users via email, providing essential notifications, payment confirmations, and legal disclosures. These communications are primarily informational. For non-essential promotional messages, users can opt out by adjusting preferences during registration or contacting our customer care centre at support@noorjahan.pk or 03000225587. Unsubscribe requests are processed promptly, though you may receive some messages during the transition period. To unsubscribe from promotional emails, you can click the ‘unsubscribe’ link in the email. By providing your phone number, you agree to be contacted by us through telemarketing calls and messages, however, you may opt out of future communications by contacting us at support@noorjahan.pk.

Your Rights

You are entitled to get copies of the personal information we hold about you. In case there’s any mistake, incorrect information, incomplete, or even irrelevant information, you are allowed to correct and get them deleted. If you need to know more details about our privacy policy, visit our website and use the help section, or reach out to support@noorjahan.pk. If you would rather not, call our customer care at 03000225587.

Third-Party Applications/Websites

Our website may contain links to third-party applications or websites. Noor Jahan is not responsible for the privacy or security practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Noor Jahan’s website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. Parents are encouraged to supervise their children’s online activities.

Changes to this Privacy Policy

Noor Jahan may update this privacy policy periodically. Any changes will be posted on our website, and users are bound by the revised policy when they continue to use our services after changes are made. If significant changes occur, we may notify you via email.

Questions or Concerns

If you have any questions or concerns about our privacy policy, please contact us at support@noorjahan.pk. We are committed to addressing your concerns promptly.

Effective Date: 26-12-24